{"id":6087,"date":"2022-06-06T14:18:30","date_gmt":"2022-06-06T12:18:30","guid":{"rendered":"https:\/\/www.anitashelf.com\/faq\/"},"modified":"2023-06-14T18:51:57","modified_gmt":"2023-06-14T16:51:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.anitaletters.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have physical stores?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. For now, the Anita Shelf<\/strong> is only available in our online store. We will do our best to make your online shopping experience the best possible.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the Anita Shelf manufactured?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The shelving unit is manufactured at local suppliers in the province of Barcelona<\/strong>. Since it is always made to order, proximity is a crucial aspect to be able to react quickly and thus reduce delivery times.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho designed Anita?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Ricard Mollon<\/strong> designed the Anita Shelf<\/strong> in 2011 for the Quattria<\/strong> brand he founded. In 2022, Ricard applied some design changes to improve the product while keeping the concept of customization intact.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Product<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the Anita Shelf made of? and, why?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The shelf is made of acrylic, technically called methacrylate. Acrylic is thermoformable and precisely this feature is what allows us to personalize the Anita shelf<\/a> with the word or name you want.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are its dimensions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Let’s start with the letters. The thickness is 3mm. Each letter can be circumscribed in a rectangular prism 15 cm high, 10 cm wide and 8 cm deep. There is one exception, the I (Latin i). As it is a flat piece, the width equals the material thickness.<\/p>\n

The base is 6 mm thick and is available in different lengths, 40, 52, 62, 72 and 82 cm.<\/p>\n

The distance between the letters is 2 cm but it can vary slightly according to each letter. This is done so that the chosen word is well compensated visually.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan any base length be chosen?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. When setting up a custom word, it is important to note the number of letters in the word. In the configurator, there is an option that says \u201cNo of letters – base length\u201d. Well, you must choose, at least<\/i>, the base that contains the number of letters of the word, or higher.<\/p>\n

For example with the name JAMES: you must choose, at least, the base of 5 letters (5L – 62 cm) or any other larger base but never shorter, otherwise there would not be enough space for the letters.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the maximum number of letters a word can have?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The maximum number of letters that a word can have is 7. It has been limited to 7 to facilitate transport and minimize incidents.<\/p>\n

Anyway, if you want a word with more than 7 letters, please contact us<\/a> and we will find the solution.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to assemble my shelf?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You will have to mount the shelf on the wall but not the product itself as it is factory assembled. Specifically, the letters are glued to the base; thus, the shelf is perfectly assembled and finished.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat colors are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The colors for the letters are ice white, blue, red, fluor yellow, fluor orange, fluor green, fluor fuchsia and fluor red.<\/p>\n

The base is colorless acrylic.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have received my shelf and the color does not match my order.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This might be due to the calibration of your screen when ordering, the perception of colors of each person, the type and source of light received by the material or the color\/texture of the wall behind it. Even different batches of the same color may have slight variations in hue.<\/p>\n

So, unless you had ordered it, for example, in blue and you had got it red, the answer is that it is normal to see small variations in color.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I customize and personalize from my shelf?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can choose the color, the vertical position of the word, that is, if you want the word above or below the base, the horizontal position of the word, to the left, center or right, and most importantly, in the case of the personalized shelf Anita<\/strong>, you can define the word that will make it special and unique.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow should I clean it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Acrylic is a rigid plastic and should be cleaned with a soft or damp cloth with water and a drop of neutral soap. Do not dry clean to avoid scratches on the material surface. To remove yellowish or greasy stains, it is recommended to use distilled water and soap.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it necessary to be registered to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No. You can make your purchase as a guest<\/em>, although we recommend you to be registered to avoid having to enter your data for each purchase. Remember that to process an incident or return you will have to provide us with your details.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have not received any mail after placing my order.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please check the spam or junk folders of your email. In case it is not there, please contact us<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify my order details?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Changes can be made to shipping and billing addresses as long as the order has not been shipped. If you registered when you placed your order, log in to your account and change your details. If you did not register, please contact us<\/a> as soon as possible so we can help you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify the products of my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is not possible to modify the products of the order. Please contact us<\/a> and if we have not yet started to manufacture your shelf, we can cancel your order. Then, if you want, you can place the order again.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have received my shelf and the color does not match my order.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This might be due to the calibration of your screen when ordering, the perception of colors of each person, the type and source of light received by the material or the color\/texture of the wall behind it. Even different batches of the same color may have slight variations in hue.<\/p>\n

So, unless you had ordered it, for example, in blue and you had got it red, the answer is that it is normal to see small variations in color.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order something special?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Try us! Contact us<\/a> and let us know what you want to do. We will try to make it possible!<\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If we haven’t started manufacturing your shelf yet, you will be able to cancel the order. Get in touch with us<\/a> as soon as possible though.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Free<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much does shipping cost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Shipping to Europe* is FREE<\/strong>. <\/p>\n

*Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Peninsular Spain (includes the Balearic Islands), Estonia, Finland, Metropolitan France (includes Corsica), Great Britain, Hungary, Italy (includes Sardinia and Sicily), Ireland, Latvia, Luxembourg, Monaco, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Switzerland and Sweden.<\/p>\n

Shipping outside Europe will have a cost depending on the destination. On the Cart page, you can change the address to see the shipping cost.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship to the Canary Islands and Ceuta and Melilla?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We regret to inform you that we currently do not ship to the Canary Islands, Ceuta or Melilla.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the Anita Shelf delivered?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The shelf is delivered assembled. To be exact, we deliver it as a compact product, that is, the letters are glued to the base. Wall mounting is the responsibility of the customer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a pick-up option for my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Not at the moment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTo which countries do you offer FREE shipping?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Peninsular Spain (includes the Balearic Islands), Estonia, Finland, Metropolitan France (includes Corsica), Great Britain, Hungary, Italy (includes Sardinia and Sicily), Ireland, Latvia, Luxembourg, Monaco, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Switzerland and Sweden.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do manufacturing and shipping take?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Manufacturing is what takes the most time as we produce on request. In any case, we will do our best so that in 15 business days<\/strong> you can have your order at home.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I know when my order is on its way?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We will notify you by email when your order is ready to be shipped.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Once it is picked up by the transport company, you will receive an email or text message with all the information regarding the shipment.<\/p>\n

In your email, you will find the tracking number, with which you will be able to know at all times where your order is and manage the delivery.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do when I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At the time of delivery, please check the following:<\/p>\n

– The conformity and condition of the product.<\/p>\n

– The integrity of the packaging.<\/p>\n

– The number of packages delivered (corresponding to what is indicated on the delivery note).<\/p>\n

In the case of processing an incident for damage or defects, it is necessary to provide graphic evidence, both of the product and also of the packaging and the label.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Changes and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return my product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

What makes the Anita Shelf<\/strong> different is the customization. That is, the shelf will have been made exclusively for you. We do not work with inventory because we never know what you are going to order. <\/p>\n

For this reason, we regret to inform you that it is not possible to return the product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the Anita shelf have a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The shelf is guaranteed for 3 years<\/strong> as long as the incident was not caused by misuse.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if my product arrives damaged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At the time of delivery, please check the following:<\/p>\n

– The conformity and condition of the product.<\/p>\n

– The integrity of the packaging.<\/p>\n

In the case of processing an incident for damage or defects, it is necessary to provide graphic evidence, both of the product and also of the packaging and the label.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Wire transfer<\/p>\n

Debit\/credit card<\/p>\n

PayPal<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay by wire transfer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes. Once you complete the purchase, you will have 5 business days<\/strong> to make the transfer. You must indicate the order number in the concept of the transfer. If we do not receive it within this period, we will cancel the order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pay in installments?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Not at the moment, but we plan to implement payment in installments soon.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre my online payments secure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At Anita Shelf<\/strong>, we take the security of your personal and bank details very seriously. Shop with your card securely through the Stripe<\/a> payment platform, which allows you to buy online using the SSL security protocol<\/strong>.<\/p>\n

You can see that our website server is protected by the closed padlock icon next to the page URL, or directly from the URL because it starts with “https”.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ General Do you have physical stores? No. For now, the Anita Shelf is only available in our online store. We will do our best to make your online shopping experience the best possible. Where is the Anita Shelf manufactured? The shelving unit is manufactured at local suppliers in the province of Barcelona. Since it […]<\/p>\n","protected":false},"author":6,"featured_media":6972,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6087","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/pages\/6087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/comments?post=6087"}],"version-history":[{"count":0,"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/pages\/6087\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/media\/6972"}],"wp:attachment":[{"href":"https:\/\/www.anitaletters.com\/en\/wp-json\/wp\/v2\/media?parent=6087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}